Return & Exchange Policy
✅ Eligibility for Return/Exchange
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Products can be returned or exchanged within 7 days of delivery.
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Items must be unused and unopened.
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Due to hygiene and safety reasons, skincare and makeup products that have been opened or used cannot be returned/exchanged.
🚚 Return Process
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Contact us on 📱 WhatsApp within 7 days of receiving your order.
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Provide your order number and reason for return/exchange.
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Our team will guide you through the return process.
💰 Refunds
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Refunds will be issued once the returned item is inspected.
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Refunds are made in the original payment method (may take 1-2 business days).
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Shipping fees are non-refundable.
🔄 Exchanges
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If you receive a wrong items, we will replace it free of charge.
⚠️ Non-Returnable Items
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Opened skincare or makeup products